You’ve recently launched your new company and so far things are going well. You seem to have a good team of employees around you and the business is managing to turn a profit.
A lawsuit is something that could change all of this. Litigation tends to cost both time and money. How can you protect yourself from this?
Provide your customers with the best service
While you go out of your way to meet the needs of your customers, it’s inevitable that issues will come up at some point. It’s impossible to please everyone all of the time. How you settle customer complaints is a fundamental aspect of your business. If your customer service team takes every complaint seriously, and continues to make the customer feel valued, then they can quickly go from feeling disgruntled to being satisfied with your services again. Without an efficient customer complaints procedure, you could be susceptible to litigation.
Honor every contract
Contracts generally require both parties to carry out certain obligations, and it is vital that your side of the deal is honored. Only make promises and guarantees if you are certain that you can honor them. Failing to adhere to the terms of contracts makes litigation much more likely, and this could damage the reputation that you’ve worked so hard to build.
Foster a positive working environment
It’s not only customers that you need to think about, you also need to make sure that your employees are treated fairly. One way to avoid disputes with employees is to draft watertight employment contracts. This way, all parties know exactly where they stand. Contracts should include details about specific roles, wages, holidays, grievances, and notice periods. All employees should also feel safe in the knowledge that any form of discrimination or harassment will not be tolerated in your company.
It’s vital to protect your business from litigation. If you need help with this, or are currently caught up in a legal dispute, make sure you assess your legal rights and obligations carefully.